Refund Policy

This Refund Policy explains when payments made to REPTOR OS ("REPTOR OS", "we", "us" or "our") are refundable, how refunds are calculated, and how to request one. It applies to all subscriptions, digital programmes, add-ons and other purchases made through the REPTOR OS website, web application and progressive web app (the "Services").

This policy forms part of, and should be read together with, the REPTOR OS Terms of Service. Where this policy conflicts with a mandatory consumer protection law in your jurisdiction, that law prevails and we honour it in full.

Monthly plans renew automatically at the start of each billing period.

1. You may cancel a monthly subscription at any time from Settings → Billing.
2. Cancellation stops all future charges; access continues until the end of the current paid period.
3. We do not refund partial months or unused days of an active billing period, except where required by law or where clause 5 (Billing Errors) applies.
4. If you are charged after a confirmed cancellation, we refund that charge in full.

• First-time subscribers may request a full refund within 14 days of their first monthly charge, provided the account has not been used abusively.
• Renewal charges after the first period are not covered by the 14-day window.

Annual plans are billed once for a twelve-month term at a discounted rate.

1. You may request a full refund within 14 days of the initial annual charge.
2. After 14 days, annual subscriptions are refundable on a pro-rata basis for complete unused months, less any discount already realised compared with the equivalent monthly price.
3. Renewal of an annual plan is treated as a new term and is subject to the same 14-day window from the renewal date.
4. We email a renewal reminder at least 7 days before an annual plan renews.

Digital programmes, coaching packs, challenge entries and other one-time purchases are delivered immediately upon payment.

• These purchases are refundable within 7 days of purchase, provided less than 20% of the content has been accessed or downloaded.
• Once a programme is substantially consumed, it is non-refundable except where it is materially defective or not as described.
• Bundles are refunded as a whole; individual items inside a bundle cannot be refunded separately.
• Live or scheduled sessions cancelled by you with less than 24 hours notice are non-refundable.

We refund the following in full, without applying any time limit or usage test:

1. Duplicate charges for the same billing period.
2. Charges applied after a confirmed cancellation.
3. Charges at an incorrect price or on an incorrect plan.
4. Charges resulting from a technical fault in our billing systems.

Report a suspected billing error to billing@reptoros.com. We investigate and respond within 3 business days.

R-XP points, referral credits and promotional balances have no cash value and cannot be exchanged for money.

• R-XP redeemed against a purchase is not returned as currency; where the underlying purchase is refunded, the redeemed R-XP is restored to your balance instead.
• Discounts obtained through referral credits reduce the refundable amount accordingly — refunds never exceed the amount actually paid.
• R-XP earned fraudulently, or through self-referral or automated activity, may be revoked without refund.

Where a free trial is offered:

1. No payment is taken during the trial period.
2. Unless cancelled before the trial ends, the plan converts to a paid subscription at the then-current price.
3. We send a reminder at least 48 hours before a trial converts.

Promotional and introductory rates apply only for the stated period. Refunds on promotional purchases are calculated on the discounted amount actually paid, not the standard list price.

If you are a consumer in the European Union, the United Kingdom or another jurisdiction granting a statutory right of withdrawal, you may withdraw from a purchase within 14 days without giving a reason.

• Where you ask us to begin supplying digital content immediately, you acknowledge that your right of withdrawal is lost once supply has begun, to the extent permitted by law.
• Where withdrawal applies, we refund all payments received within 14 days of being informed of your decision, using the original payment method.

To exercise this right, email billing@reptoros.com with your account email and order reference.

Submit a refund request in one of the following ways:

1. Email billing@reptoros.com from the address associated with your account.
2. Use the Contact form in the REPTOR OS Support Center and select Billing.

Include:

• Your account email.
• The date and amount of the charge.
• The plan or product purchased.
• A brief reason for the request.

• We acknowledge every refund request within 24 hours.
• Eligible refunds are approved and issued within 5 business days.
• Funds typically appear on your statement within 5 to 10 business days, depending on your bank or card issuer.
• Refunds are always issued to the original payment method. We cannot redirect a refund to a different card, account or person.

Where a payment was made through an app store or third-party platform, that platform's refund process applies and we will direct you to it.

The following are not refundable, except where required by law:

• Completed or substantially consumed digital programmes.
• Charges older than 90 days at the time of the request.
• Accounts terminated for breach of the Terms of Service or Acceptable Use Policy.
• Amounts paid in R-XP, referral credits or other promotional balances.
• Third-party fees, currency conversion costs or bank charges applied outside our systems.

Please contact us before initiating a chargeback — most disputes are resolved faster directly.

1. When a chargeback is opened, the associated account may be suspended until the dispute is closed.
2. We provide payment processors with account, usage and correspondence records necessary to respond to a dispute.
3. Accounts with chargebacks resolved in our favour may be required to settle the outstanding balance before access is restored.

We may update this Refund Policy to reflect changes to the Services, our pricing model or applicable law. Material changes are announced in-app or by email at least 14 days before they take effect, and apply only to purchases made after the effective date. The "Last updated" date at the top of this page always reflects the current version.

Questions about billing or refunds:

• Billing and refunds — billing@reptoros.com
• General support — support@reptoros.com
• Privacy team — privacy@reptoros.com
• Business and legal — legal@reptoros.com