Refund Policy

This Refund Policy ("Policy") explains the circumstances under which REPTOR LLC ("REPTOR," "REPTOR OS," "we," "our," or "us") may issue refunds for subscriptions, memberships, digital services, and other purchases made through REPTOR OS.

By purchasing a subscription or other paid product or service, you agree to this Refund Policy.

1. Purpose

REPTOR OS is a subscription-based software platform that provides access to digital fitness, wellness, AI coaching, educational resources, community features, and related services.

Because access to digital content begins immediately after purchase, refunds are subject to the terms described in this Policy and applicable law.

2. Scope

This Policy applies to purchases made directly through REPTOR OS, including:

• Monthly subscriptions
• Annual subscriptions
• Premium memberships
• AI feature subscriptions
• Family or household plans
• Team plans
• Promotional memberships
• Lifetime memberships (if offered)
• Digital products sold directly by REPTOR LLC

This Policy does not apply to physical merchandise, which may be governed by a separate Return Policy.

3. General Refund Policy

Unless otherwise required by applicable law or expressly stated during purchase:

• Subscription fees are generally non-refundable.
• Partial billing periods are generally not refunded.
• Unused time remaining in a billing cycle generally is not refundable.
• Failure to use the Services does not automatically create eligibility for a refund.

Each refund request is reviewed individually.

4. Monthly Subscriptions

Monthly subscriptions renew automatically unless canceled before the next billing date.

If you cancel:

• Your subscription remains active until the end of the current billing period.
• Future renewals are canceled.
• No additional monthly charges will occur after cancellation.

Monthly subscription payments already processed are generally not refundable unless required by applicable law.

5. Annual Subscriptions

Annual subscriptions provide discounted pricing in exchange for a longer commitment.

Unless otherwise required by applicable law:

• Annual subscription payments are generally non-refundable after the purchase has been completed.
• Cancellation prevents future renewals but does not create a prorated refund.

6. Free Trials

REPTOR OS may offer free trials.

During a free trial:

• No subscription fee will be charged until the trial expires if payment details are required.
• You may cancel before the trial ends to avoid charges.

If you do not cancel before the trial expires, your subscription may automatically convert into a paid plan where permitted by law.

Charges occurring after a trial ends are generally not refundable solely because the trial converted into a paid subscription.

7. Duplicate Charges

If you believe you have been charged more than once for the same purchase, please contact us promptly.

Verified duplicate charges will generally be corrected through:

• Refunds;
• Billing reversals; or
• Account credits,

as appropriate.

8. Billing Errors

If you believe an incorrect amount has been charged, please contact REPTOR Support as soon as reasonably possible.

We may investigate:

• Incorrect subscription charges;
• Incorrect renewal charges;
• Pricing errors;
• Promotional pricing issues;
• Payment processing errors.

Verified billing errors will be corrected where appropriate.

9. Unauthorized Transactions

If you believe a purchase was made without your authorization, notify us immediately.

We may request information necessary to investigate the transaction.

Fraudulent or unauthorized transactions may be handled through:

• Account review;
• Payment provider investigation;
• Refund where appropriate;
• Account security measures.

10. Technical Issues

Temporary outages, maintenance, software bugs, connectivity problems, or isolated technical issues do not automatically qualify for refunds.

However, if a verified technical issue substantially prevents access to the Services for an extended period and is attributable to REPTOR OS, we may, at our sole discretion and where permitted by law:

• Extend your subscription;
• Issue service credits;
• Provide a partial refund;
• Provide another reasonable remedy.

11. App Store Purchases

If your subscription is purchased through:

• Apple App Store
• Google Play
• Other third-party marketplaces

refunds are governed by the refund policies of the applicable marketplace.

REPTOR LLC generally cannot issue refunds for purchases processed entirely through third-party marketplaces.

Users should contact the marketplace directly regarding those purchases.

12. Promotional Purchases

Purchases made using:

• Coupon codes;
• Promotional pricing;
• Referral rewards;
• Ambassador discounts;
• Introductory pricing;
• Limited-time campaigns,

remain subject to this Refund Policy unless the promotion expressly states otherwise.

13. Chargebacks

Before initiating a chargeback with your payment provider, we encourage you to contact REPTOR Support.

Initiating an improper chargeback may result in:

• Temporary account suspension;
• Loss of subscription access;
• Investigation for fraud;
• Restriction of future purchases.

Nothing in this section limits your legal rights to dispute unauthorized charges.

14. Cancellation

You may cancel your subscription at any time through:

• Account Settings;
• The platform through which you subscribed;
• Other methods made available by REPTOR LLC.

Cancellation prevents future renewals.

Cancellation does not automatically create eligibility for a refund.

15. Exceptions

REPTOR LLC may issue refunds, credits, or other remedies in circumstances including:

• Duplicate charges;
• Verified billing errors;
• Fraud;
• Unauthorized purchases;
• Extended platform outages;
• Legal requirements;
• Consumer protection obligations;
• Other exceptional circumstances.

Refund decisions outside legally required situations are made at the sole discretion of REPTOR LLC.

16. Legal Rights

Nothing in this Refund Policy limits mandatory consumer rights provided by applicable law.

If the laws of your country, state, or province provide greater refund rights than those described here, those legal rights will prevail to the extent required.

17. Changes to This Policy

REPTOR LLC may update this Refund Policy to reflect:

• Changes in our Services;
• Changes in subscription offerings;
• Changes in payment methods;
• Changes in applicable law;
• Operational improvements.

Material updates will become effective as described in our Terms of Service or where otherwise required by law.

18. Contact Us

Questions regarding refunds, billing, or subscriptions may be directed to:

REPTOR LLC

Support: support@reptoros.com

Official mailing address:

REPTOR LLC

18117 Biscayne Blvd #1400

Miami, FL 33160

United States

19. Final Statement

REPTOR LLC strives to provide a fair, transparent, and customer-focused refund process while recognizing the unique nature of digital subscription services.

Our goal is to resolve billing concerns promptly, comply with applicable consumer protection laws, and ensure that our users have confidence in every purchase made through REPTOR OS.